Saturday, April 26, 2008

Sri Lanka - Broadband QOS (Quality of Service)

I have ADSL connection and Dialog WiMax connection at our work place. ADSL should have speed of 2Mbps, but it has around 800Kbps of real speed at off peak hours and on peak hours it goes down to speeds closer to dialup connection (around 100Kpbs). Dialog WiMax still maintains a good QOS. But still at peak hours it is 800Kbps for a 4Mbps connection and on off-peak hours it is around 1500Kbps. So I had the question whether the regulator of ISPs in Sri Lanka has rules on QOS for Broadband when they issue the operator license to the ISPs. But I couldn't find any on the Service or Bandwidth QOC for internet or Broadband in the TRC web site. They only have some QOC Indicators to monitor Telephony services.

I found the following line below the tariffs when I was referring to Airtel India web site.
"* Speed indicated are only speed upto our ISP Node and are given on best effort bases as per TRAI guideline on Quality of Service for Broadband Service"
TARI is the Indian regulator. I checked their website on the guidelines they practice in India for Broadband services. I found "TRAI issues Regulations on Quality of Service Standards for Broadband Service" document which explained various indicators of QOS to protect broadband consumers.

I couldn't figure out why the DSL and other broadband services license and tariffs are defined unconditionally in Sri Lanka. As I can understand from the TRC web site, any ISP can market a product indicating a huge bandwidth offering. But the QOS of the Network bandwidth they should offer is not enforced by the regulator. Basically they can share the network bandwidth with any number of customer since there is no minimum bandwidth QOS enforced by the regulator.

So that's how it goes… we will hope someday TRC - Sri Lanka will take necessary actions to protect Broadband consumers.

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